Project Manager

Project Manager

Project Manager

Location: Zurich

Duration: 6 months (extension possible)

Work load: 100%

For our client in Zurich, Swiss Bank, we are looking for a Project Manager for a 6 months project (extension possible).

Key Responsibilities

    • 1st & 2nd Level Business Support
    • Direct client interaction on user enquiries
    • Close collaboration with IT 2nd Level Support on global user enquiries along the lifecycle of our products
    • Coordination and alignment with Product Owners and development teams around the globe
    • Incident alignment with all support functions
    • Ensuring the existence of user guidance material, tool manuals and training material in alignment with our product owners and delivery function
    • Diagnosing, troubleshooting and supporting the new solutions with profound data analysis, documentation setup and hands-on support
    • Ensure a consistent system monitoring, a in time reporting cycle as well as ad hoc Data Base queries
    • Ad-hoc task force requests on case basis
    • Strong collaboration with product owners, project teams and development teams globally
    • Ensure data correctness and apply corrections
    • Ensure a consistent system monitoring, a in time reporting cycle as well as ad hoc Data Base queries
  • Providing support with task force activities in the event of critical incidents
  • Handling ad hoc requests and supporting the Business Integration lead in topics along the User & Platform Enablement discipline.

Essentials Skills and Qualifications:

    • A completed degree (or provable equivalent practical experience) in Information Technology, in Business Administration or a related field
    • High technical background and expertise
    • A good understanding of IT processes, technology skills as well as a deep understanding of production support operations and platform monitoring activities
    • 5-7 years prior experience in IT Production Support, Compliance Operations or Business Integration role
    • Ability to read and understand code, write scripts, query databases and scrutinize dense log files
    • Practical skills with Unix, MS Server, Splunk, Tableau, etc.
    • Very good understanding of regulatory projects, business operation and compliance disciplines
    • Good communication and presentation skills in English and German
    • Coping with high pressure and complex project and delivery environment (agile)
    • Friendly attitude, hands-on, the ability to interact well with user and client
  • Ability to work independently with partner from multiple regions, backgrounds and levels (Staff to Managing Directors) enables you, to quickly gain trust and built sustainable relationships.

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