3rd level support

3rd level support

Four our client in Zurich, Swiss Bank, we are looking for a Technical Support (3rd level) for a 6 months project (extension possible) Overview of business area or project: We are looking for a proactive, hardworking, detail orientated 3rd level support person in Zurich to be part & travel alongside of IWM 3.0, the multiyear strategic transformation program in IWM (International Wealth Management) Division. The key goals of IWM 3.0 program are: * Platform standardization and harmonization (Front to back) across the international branches * Separation of differentiating/non-differentiating services based on IWM 3.0 target architecture The program has three major vertical pillars: sales platform, booking platform and execution platform. We are part of Booking Platform, which delivers the core banking T24 & other 6 key applications in the program. Key Responsibilities * Provide L3 Support which involves monitoring, debugging and service recovery for java based applications mostly written using Java, Spring Boot framework * Technical face-off for the L2 & APAC delivery team for the interfaces, which integrates into T24 the main core-banking platform in IWM 3.0 * Identify risks, issues, dependencies as well as accountable for active tracking till the resolution/mitigations * The person should see him/herself as an extension of engineering/Site reliability engineer(SRE). Formulate and present recommendations for improvements to key process controls, leading the implementation where these recommendations are accepted. * Take a pro-active role in developing your knowledge in key systems, products and processes within the Private Bank area Overview of the department / team (team size, backgrounds, personalities …): Current size of the Zurich T24 technical team from Booking Platform : 5 which is part of a very large APAC & EMEA Booking platform team. Close cooperation with the team located in India, Singapore, Spain and Switzerland Challenges Contractor will be facing in this role: * Till acquire the platform/landscape knowledge, he/she will be completely dependent on India/Singapore L3 team. * KPI/Time pressure in giving the solutions to the end users. * Pressure from development team to deploy the codes due to regulatory/business deadlines. However the person needs to have unbiased view on the quality of the code & recommend any changes in case of any quality issue. Essentials Skills and Qualifications: * Experience in performing 3rd level support role : 4 – 5 years of the experience * Strong experience in the following technology stacks: Java, Oracle DB Linux, Bash : 4-5 years of the experience shell scripting, * Hands on experience in Apache Kafka the open source stream-processing software platform : 2-3 years of the experience * Hands on experience with Postgre SQL & Ansible would be a plus * Know-how on industry standard DevOps technologies which can be adopted to company’s methodology/technology * Self-Motivated & independent thinker willing to work in an agile, iterative development methodology * Capable of confidently express yourself & communicate ideas. * Passionate about technology, client and team oriented person. * Readiness to take responsibilities. * Proficient written and spoken English is must. Desired Skills and Qualifications: * German skills would be a plus Candidate Value Proposition: * The role is part of a very large strategic transformation program hence lot of opportunities to grow. * Possibility of being internalized.





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